Terms and Conditions

By using Ideal Shutters website and contract with Ideal Shutters you accept the terms and conditions below:

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DEFINITIONS

In these conditions:

• ‘Condition’ means the standard terms and conditions of sale set out below, including any special terms and conditions agreed in writing by us;

• ‘Contract’ means any contract for Goods made between you and the Company.

• ‘Goods’ means the rollers shutters and/or plantation shutters including services which we shall supply in accordance with these Conditions.

• ‘We’, or ‘us’ means Ideal Shutters, which is the trading name of Ideal Shutters, Registered ABN: 85 447 079 971

• ‘You’ means the customer seeking to purchase the Goods from us and ‘Your’ shall be construed accordingly.

 

OUR CONTRACT

Upon acceptance of a written quote, you will need to sign our contract. Once signed, this contract becomes a legal document and both parties must adhere to the “Terms and Conditions”

 

PAYMENT

• Upon acceptance of a written quote, 30% of the full quoted amount is required as deposit. Once received your order will be placed within the next 24 hours. Any changes or cancellations must be made within the 24 hours. If cancelling, your full refund amount will be deposited into your nominated account within 7 days.

• Under no circumstances will you be refunded after your order has been placed.

• Final payment is required at least 1 day prior to install. If an install date is agreed on and final payment has not been made, then we will contact you to arrange a new installation time and date.

• We will contact you to make this payment.

 

OUR GUARANTEE

• We will replace at our discretion, in part or whole, a product which is defective in operation, materials or workmanship.

• If the exact model is no longer available, we will endeavor to provide the nearest equivalent from our then current range.

• To be covered by the guarantee, all products should be installed by Ideal Shutters. Products must be purchased and installed in Australia only.

• This product guarantee applies to the original purchaser or customer and the original installation address only, is non-transferable and takes effect from the date of purchase.

• The guarantee does not cover damage during fitting, accidental or malicious damage, improper use or negligence, discoloration due to prolonged exposure to sunlight or UV light, general wear and tear, damage due to poor installation or servicing or consequential loss.

• Care should be taken in hard water areas to ensure that cartridges are regularly cleaned. We require original proof of purchase to be provided for us to be able to consider any claim, so please keep your invoice and/or receipt. Please be aware that different products carry different warranty times.

 

DELIVERY AND LEAD TIMES

• Delivery and installation are included with our products price unless stipulated on the invoice or quotation.

• Lead times for products are listed below. We do our best to meet our guidelines and do not often have delays although they can change any time, as much notice as we have will be provided to our customers.

• Rollers Shutter lead time is 10 business days or less from the quote sign off.

• Plantation Shutter lead time is 15 business days or less from the design and quote sign off.

• Ideal Shutters reserve the right to alter the details of, or wholly withdraw elements of these guarantees entirely at their discretion. Existing commitments will be honored up to the date the change is made and in accordance with the terms of this document.