Terms and Conditions

By using Ideal Shutters website and contract with Ideal Shutters you accept to the terms and conditions below:

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DEFINITIONS

In these conditions:

• ‘Condition’ means the standard terms and conditions of sale set out below, including any special terms and conditions agreed in writing by us;

• ‘Contract’ means any contract, work or job quote, agreement or invoice for goods made between you and the Company.

• ‘Goods’ means the rollers shutters and/or plantation shutters including services which we shall supply in accordance with these Conditions.

• ‘We’, or ‘us’ means Ideal Shutters, which is the trading name of Ideal Shutters, Registered ABN: 18 770 226 244.

• ‘You’ means the customer seeking to purchase the goods from us and ‘Your’ shall be construed accordingly.

 

FORMATION OF BINDING AGREEMENT/CONTRACT

Upon acceptance of the contract, the customer shall unless otherwise specifically written in the contract pay the deposit referred to in the contract and upon such agreement any payment of the deposit there shall come into effect; a legal and binding agreement between the parties upon terms and conditions contained herein.

 

PAYMENT BY OWNER

The owner must pay the contract price in the manner shown in the payment terms on the contract. The contract price includes all matters including GST that could be reasonably expected to be necessary for the completion of the work. The work will be completed when it is finished in accordance with this contract. The owner must pay the amount due on satisfactory completion of the work or each stage of the work if applicable. Payment must be made on the same day of completion unless other payment agreement mentioned in this contract. In case of late payment, customer agrees to pay additional 5% charge on outstanding balance monthly.

 

CANCELLATION

Upon accepting of the contract by the customer and a representative of Ideal Shutters, payment of a security deposit by the customer constitutes a binding contract agreement by both parties. Should the owner cancel the contract for whatever reasons, the owner understands that they will forfeit the security deposit and any progress payments that has already been paid. If manufacturing of products has commenced or if specific materials for this job has been ordered, special additional costs will apply. Any legal or court costs incurred by Ideal Shutters in recovering these associated costs as set out above will be the owners responsibility in total and the owner indemnify Ideal Shutters against costs however incurred.

 

ACCESS TO CONTRACTORS

The owner must provide access for the contractor and any employee or subcontractor of the contractor to carry out the work as required during work hours allowed by relevant statutory authorities. The owner must remove any personal property likely to impede the work.

 

AVAILABILITY

Any statement, agreement or promise by the supplier to sell the products specified on the contract shall be subject to and contingent upon supplier being able to secure such goods and/or the materials for the manufacture and supply of the products the subject of this agreement.

 

MEASUREMENTS

This contract is conditional upon all measurements and materials being checked and confirmed by the supplier. After checking of such materials and measurements, the supplier may at its absolute discretion by notice in writing rescind the contract and refund the customer any monies paid by way of deposit.

 

WARRANTY

A warranty period of 5 years applies for electric 240v motors, battery 12v motors including controllers and manual winder/strap; 10 years for shutters axle, springs, rust, and corrosion; and 1 year for any other parts. Cost of labour to repair or replace any of the above listed parts or any other fault with our installation is no charge for the first six months from the date of installation. Service call-out charge of $150 plus GST applies thereafter. Any repair or replacement during the warranty period shall take minimum 5 working days turnaround time.

 

OUR GUARANTEE

• We will replace at our discretion, in part or whole, a product which is defective in operation, materials or workmanship.

• If the exact model is no longer available, we will endeavour to provide the nearest equivalent from our current range.

• To be covered by the guarantee, all products should be installed by Ideal Shutters. Products must be purchased and installed in Australia only.

• This product guarantee applies to the original purchaser or customer and the original installation address only, is non-transferable and takes effect from the date of purchase.

• The guarantee does not cover damage during fitting, accidental or malicious damage, improper use or negligence, discolouration due to prolonged exposure to sunlight or UV light, general wear and tear, damage due to poor installation or servicing or consequential loss.

• Care should be taken in hard water areas to ensure that cartridges are regularly cleaned. We require original proof of purchase to be provided for us to be able to consider any claim, so please keep your invoice and/or receipt. Please be aware that different products carry different warranty times.

 

DELIVERY AND LEAD TIMES

• Delivery and installation are included with our products price unless stipulated on the invoice or quotation.

• Lead times for products are listed below. We do our best to meet our guidelines and do not often have delays although they can change any time, as much notice as we have will be provided to our customers.

• Roller shutters lead time is 20 business days or less from the quote sign off.

• Plantation shutter lead time is 20 business days or less from the design and quote sign off.

• Ideal Shutters reserve the right to alter the details of, or wholly withdraw elements of these guarantees entirely at their discretion. Existing commitments will be honoured up to the date the change is made and in accordance with the terms of this document.